Features Built for Rental Operators
Every tool you need to deliver exceptional guest experiences, grow your marketing list, and manage your finances—without the complexity.
Guest Experience Tools
Create stays worth talking about
First impressions matter. ControlMyStay gives you the tools to wow guests from the moment they book to long after they check out. Digital guidebooks answer questions before they're asked. TV welcome screens create that luxury hotel feel. And our AI concierge handles the rest—in any language, at any hour.
Digital Guidebooks
Interactive, mobile-friendly guides that replace paper binders and scattered PDFs. Guests get instant access to everything they need—WiFi passwords, house rules, local recommendations, and check-out instructions—all personalized with their name and stay dates.
- Section-based organization (Welcome, WiFi, House Rules, Local Tips, Check-Out)
- Rich media support: photos, videos, maps, PDFs
- Dynamic personalization with guest names and dates
- QR code generation for instant access
- Analytics dashboard showing views and popular sections
- Template system for managing multiple properties
- No app download required—works in any browser
TV Welcome Screens
Transform any smart TV into a personalized welcome display. Guests see their name, WiFi credentials, check-in/check-out times, and curated local recommendations the moment they walk in.
- Native Samsung Tizen app for seamless integration
- Web-based option for any smart TV with a browser
- Auto-updates based on current booking
- Multiple layout templates
- Brand customization (logo, colors, fonts)
- Local experience recommendations
- Optional AI Concierge voice widget
AI Concierge
A 24/7 multilingual assistant that handles guest questions, detects complaints, and escalates issues—so you can sleep through the night knowing your guests are taken care of.
- Available via guidebook chat, voice, TV widget, SMS, and QR codes
- Supports 50+ languages with automatic detection
- Sentiment analysis flags complaints and urgent issues
- Automated drip messages throughout the stay
- Learns your property details and house rules
- Usage dashboard with real-time tracking
- Per-property controls and budgets
Marketing & Communication
Turn every guest into a repeat booker
Most guests book through OTAs and disappear forever. ControlMyStay helps you capture their contact information, build relationships, and drive direct bookings—automatically.
Branded WiFi Captive Portal
When guests connect to your WiFi, they see your brand—not a generic login screen. Capture their email, name, and phone number automatically, then match them to their booking for seamless personalization.
- Fully customizable design (logo, colors, background images)
- Guest data collection (email, name, phone, unit)
- Automatic guest-to-booking matching
- UniFi Controller integration
- Multiple portal templates
- Real-time connection analytics
- GDPR-compliant data handling
Visual Automation Builder
Create sophisticated marketing sequences without writing code. Drag, drop, and connect triggers, conditions, and actions to build automations that nurture guests from booking to repeat stay.
- Visual drag-and-drop builder
- Triggers: Booking created, check-in, check-out, WiFi login, form submission
- Conditions: Guest type, property, stay length, time-based rules
- Actions: Send email, send SMS, wait, update guest, add tag, webhook
- Pre-built templates for common sequences
- A/B testing for subject lines and content
- Conversion tracking and analytics
Email & SMS Campaigns
Send the right message at the right time. Pre-arrival instructions, mid-stay check-ins, review requests, and re-engagement campaigns—all personalized and automated.
- Email templates with drag-and-drop editor
- SMS messaging with two-way conversations
- Personalization tokens (guest name, property, dates)
- Scheduled sends and optimal timing
- Open, click, and conversion tracking
- Branded email headers
- Twilio and SendGrid integration
Financial Management
Know exactly where your money goes
Spreadsheets weren't built for rental businesses. ControlMyStay's accounting tools are. Track income and expenses by property, generate owner statements, and export tax-ready reports—all without an accounting degree.
Accounting Dashboard
See your financial health at a glance. Revenue, expenses, net income, and tax obligations—broken down by property, time period, or category.
- Real-time financial overview
- Revenue and expense tracking
- Net income calculations
- Tax summary and obligations
- Property-level breakdowns
- Custom date ranges
- Trend analysis and comparisons
Property-Level P&L
Finally see which properties are actually profitable. Generate profit and loss statements for individual properties or your entire portfolio.
- Income statement by property
- Revenue categorization (nightly rate, cleaning fees, add-ons)
- Expense categorization (utilities, maintenance, supplies)
- Gross and net profit margins
- Month-over-month comparisons
- Export to PDF or Excel
Owner Statements
Managing properties for owners? Generate professional statements that show revenue, expenses, and their share—with customizable fee structures.
- One-click statement generation
- Customizable fee structures (percentage, flat, tiered)
- Revenue splits and management fees
- Expense pass-through options
- Branded statement templates
- Scheduled automatic generation
- PDF export and email delivery
Integrations
Connect your existing tools
ControlMyStay works with the tools you already use. Connect your PMS, sync your bookings, and automate your workflow—without changing how you operate.
Property Management Systems
Connect your PMS and watch your data flow automatically. Properties, bookings, and guests sync in real-time—no manual entry required.
- Lodgify (full two-way sync)
- Guesty (full two-way sync)
- Hostaway (coming soon)
- OwnerRez (coming soon)
- Real-time property sync
- Automatic booking import
- Guest data synchronization
Email Connection
Connect your email to automatically import booking confirmations from OTAs and direct bookings.
- Google OAuth (Gmail, Google Workspace)
- Microsoft OAuth (Outlook, Microsoft 365)
- Auto-import booking confirmations from your inbox
- Automatic guest matching
- No manual data entry required
Network & Hardware
Integrate with your property's network infrastructure for WiFi management and smart TV displays.
- UniFi Controller (captive portal, device management)
- Samsung Tizen (native TV app)
- Web-based TV display for any smart TV
Ready to Take Control?
Join hosts who've simplified their operations and elevated their guest experience. Start your free trial today—no credit card required.